FAQ

Jillion Life is a BtoB platform which connects Suppliers and Customers together.

*Fashion *sports *home items *foods *cosmetics *and more

*wholesalers *shops

Please click here and follow the registration process.

There is no initial cost and no monthly fee.
System usage fee will be deducted from the total order amount. (If there is no order, there is no charge)

Please click here and change the registration information.

Please click here and change the password.

Your ID is your email address you registered.
You can reset your password from here.

You can cancel your membership by filling here with 30 calendar's day advance notice

You will receive the notification email when there is an order.
Please check your account page for details.

If you cannot confirm all of our order, please modify or cancel the order within 5 business days after receiving our order through your account page.

If your expected delivery date is delayed, please change it on your account page at least 14 days before your expected delivery date.

There are 3 methods.
Paypal, TT remittance after shipment, or Letter of Credit

After you confirm our order, we will update the shipping method by courier or air through website.
Please check your account page.

Shipping terms in accordance with Incoterms 2020.
You can refer to our guildebook.

The delivery address is our warehouse. Please check your account page.

We will inform you the results after the inspection within 14 business days of receipt of the goods.
For detailed information, please see Terms and Condition.

We will inform you if there are any missing items within 14 business days after receipt of the goods. For detailed information, please see Terms and Condition.

We will inform you if there are any order discrepancies.
For detailed information, please see Terms and Condition.

For posting, please refer to the Guideline for posting.
For other questions, contact to here.